Legal guarantee of conformity and Zippo Repair Clinic assistance methods
We are authorized resellers of the brands we deal with, all our items come from authorized dealers or directly from the manufacturers and are carefully checked upon arrival at our warehouses to ensure their quality and authenticity.
All items on sale are complete with original box, instruction manuals, serial number and official authorized dealer warranty.
To guarantee maximum product quality and assistance, we have a laboratory with specialized technicians authorized/certified by the most prestigious brands.
To whom it applies
All products offered through the Site are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code (so-called “Legal Guarantee”).
The Legal Guarantee is reserved for Buyers who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.
What is the lack of conformity?
There is a lack of conformity when the purchased product:
a) is not suitable for the use for which goods of the same type are usually used;
b) does not conform to the description made by the Seller and does not possess the qualities of the goods that the Seller presented to the Buyer as a sample or model;
c) does not present the usual qualities and performances of a good of the same type, which the Buyer can reasonably expect, also taking into account the declarations made in the advertising, labeling or product sheet;
d) is not suitable for the particular use desired by the Buyer and which was brought to the attention of the Seller at the time of conclusion of the contract.
Therefore, any failures or malfunctions caused by accidental events or the Buyer's responsibility or by use of the product that does not comply with its intended use and/or what is expected from careful use are excluded from the scope of the Legal Guarantee. in the technical documentation attached to the product and/or, depending on the case, from what is indicated in the "Product Sheet".
This guarantee of conformity does not cover inappropriate use, age, aesthetic defects, wear, stress of use.
The tobacco pipes and mouthpieces are sold as seen and liked, as they are products subject to thermal stress and use, they are NOT covered by an unconditional guarantee, the defect must be unquestionably recognized by the manufacturer.
To guarantee the highest quality and assistance on tobacco pipes, we have a laboratory with specialized technicians authorized/certified by the most prestigious brands.
Repair costs will be estimated and communicated only after having examined the product and the intervention to be carried out.
When does it apply?
The Seller is responsible towards the Buyer for any lack of conformity existing at the time of delivery of the product which manifests itself within two years of such delivery.
This liability of the Seller is expressly indemnified if the manufacturing company decides, offers or has its own specific guarantee, a form of guarantee that covers the objects produced. This indemnity is currently provided for Zippo products and St.Dupont products. For more information, read the section dedicated to Zippo Repair Clinic at the foot of the page.
By signing the conditions of sale of Tabaccheriatoto13.com, the buyer tacitly approves the exemption from liability and indemnity from the guarantee for the Zippo and St.Dupont products sold by Tabaccheria toto13.
The lack of conformity must be reported to the Seller, under penalty of forfeiture of the warranty, within 2 (two) months from the date on which it was discovered.
In order to take advantage of the Legal Guarantee, the Buyer must first provide proof of purchase and delivery of the product.
Remedies available to the Buyer
In the event of a lack of conformity duly reported within the terms, the Buyer has the primary right to repair or replace the product, unless the requested remedy is objectively impossible or excessively onerous compared to the other.
The request must be sent in written form, by registered mail with return receipt, by ordinary email, by certified email, to the Seller, who will indicate his willingness to process the request, or the reasons that prevent him from do so within 7 (seven) working days of receipt. In the same communication, where the Seller has accepted the Buyer's request, he must indicate the methods of shipping or returning the product as well as the deadline expected for the return or replacement of the defective product.
Secondly, if repair and replacement are impossible or excessively burdensome (pursuant to art. 130, paragraph 4, of the Consumer Code), or the Seller has not repaired or replaced the product within the deadline referred to in the previous point, the Buyer may request a price reduction or termination of the contract.
Where the Seller has accepted the Buyer's request, he must indicate the proposed price reduction or the methods for returning the defective product. It will be the Buyer's responsibility to indicate the methods for crediting the sums previously paid to the Seller.
The requested remedy is excessively burdensome if it imposes unreasonable expenses on the Seller in comparison to the alternative remedies that can be attempted, taking into account (i) the value that the product would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be implemented without significant inconvenience for the Buyer.
What to do in the presence of a lack of conformity?
In the event that a product purchased on the Site, during the period of validity of the Legal Guarantee, manifests what could be a lack of conformity, the Buyer can contact Customer Service.
The Seller will promptly respond to the communication of the alleged lack of conformity and will indicate to the Buyer the specific procedure to follow, also taking into account the product category to which the product belongs and/or the defect reported.
The famous Zippo Repair Clinic
INSTRUCTIONS AND TIPS FOR MANAGING ZIPPO REPAIRS
Repair interventions on all Zippo lighters, inserts and lighters are the exclusive responsibility of the Zippo European Repair Clinic, the only authorized assistance center for Europe.
Below is the address: ZIPPO EUROPEAN REPAIR CLINIC GROENDAHLSCHER WEG 87 46446 EMMERICH am RHEIN GERMANY
In order to make the most of the famous Zippo guarantee "It works or we fix it free", it is important to follow the instructions and suggestions on this page as faithfully as possible.
Please remember that:
THE FINISH OF ZIPPO LIGHTERS, INSERTS AND LIGHTERS IS NOT COVERED BY THE WARRANTY. IT IS THEREFORE POSSIBLE TO REPAIR SIGNS, SCRATCHES, ENGRAVINGS, ABRASIONS OR DENTS, NOR TO CARRY OUT ANY TYPE OF IMPROVEMENT WORK ON THE FINISH.
WICKS, STONES, WADDING AND FELT ARE CONSUMABLE SPARE PARTS AND AVAILABLE AT RETAILERS: NO REPLACEMENTS OF THESE PARTS WILL BE MADE.
REPAIRS ARE CARRIED OUT FOR FREE AND THE RETURN COSTS ARE FULLY PAID BY ZIPPO EUROPEAN REPAIR CLINIC. SHIPPING TO ZIPPO EUROPEAN REPAIR CLINIC IS THE ONLY COST TO BE PAID BY THE SENDER.
Below are some useful suggestions for shipping to Zippo European Repair Clinic.
ALL OPERATIONS DESCRIBED MUST BE CARRIED OUT IN A SAFE AND WELL-VENTILATED AREA, WITHOUT HEAT SOURCES, SPARKS, FLAMES AND OUT OF THE REACH OF CHILDREN.
1. In compliance with regulatory restrictions relating to the transport of ignition devices, IT IS MANDATORY TO SEND THE ITEMS COMPLETELY UNLOADED.
IF THE PROBLEM CONCERNS THE LIGHTER CASE.
Remove the internal ignition mechanism and send only the external case of the lighter.
IF THE PROBLEM CONCERNS AN OPERATION FAULT OF THE IGNITION MECHANISM.
PETROL INSERT: remove the insert from the lighter case and leave it in the open air until the petrol has completely evaporated (evaporation times may vary depending on atmospheric and environmental conditions). Therefore, before sending the mechanism, make sure that the petrol has completely evaporated.
GAS INSERT: remove the insert from the lighter case and make sure the tank is completely empty. If it is necessary to proceed with the download, carefully follow the instructions below. Turn the insert over and press the filling valve, located on the bottom, with a pointed tool (the tip of a pen, etc.), keeping the insert away from your face and proceeding in the absence of heat sources, flames and sparks. PROCEED WITH CAUTION: ANY RESIDUAL GAS THAT IS EXHAUSTED IS EXTREMELY COLD.
Then, wait a minute to allow any residual gas to stabilize and repeat the operation again.
IF THE PROBLEM CONCERNS THE IGNITER OR THE GAS LIGHTER WITH INTEGRATED MECHANISM (NOT REMOVABLE).
Make sure the tank is completely empty. If it is necessary to proceed with the download, carefully follow the instructions below.
Turn the igniter/lighter upside down and press the filling valve, located on the bottom, with a tool that prevents sources of heat, flames and sparks.
PROCEED WITH CAUTION: ANY RESIDUAL GAS THAT IS EXHAUSTED IS EXTREMELY COLD. Then, wait a minute to allow any residual gas to stabilize and repeat the operation again.
Link to download the forms for managing Zippo repairs at the ZIPPO EUROPEAN REPAIR CLINIC:
https://www.dropbox.com/s/sybvjgudsh7c1ps/ZIPPO%20-%20Instructions%20e%20Form%20Repairs%2001-2023.pdf?dl=0&save_as=true&save_as_action=JPG