Why can't you repair or replace Zippo lighters under warranty?
Unfortunately, this situation arose following a policy change by Zippo Italy and Zippo Europe following their opening of direct sales to the public.
Zippo has opened a European repair center that end customers should contact, regardless of the channel, platform, or retailer from which they purchased their Zippo lighter.
INSTRUCTIONS AND TIPS FOR MANAGING ZIPPO REPAIRS
Repairs on all Zippo lighters, inserts, and igniters are the exclusive responsibility of the Zippo European Repair Clinic, the only authorized service center for Europe.
The address is as follows: ZIPPO EUROPEAN REPAIR CLINIC, GROENDAHLSCHER WEG 87, 46446 EMMERICH am RHEIN, GERMANY
REPAIR ARE PERFORMED FREE OF CHARGE, AND RETURN COSTS ARE ENTIRELY PAID BY ZIPPO EUROPEAN REPAIR CLINIC.
SHIPPING TO ZIPPO EUROPEAN REPAIR CLINIC IS THE ONLY COST PAID BY THE SENDER.
For more information and to download the forms for returning the item to the Zippo Clinic, visit our website:
https://tabaccheriatoto13.com/en/content/16-legal-guarantee-of-compliance-and-zippo-repair-clinic-assistance