PROCEDURE INSTRUCTIONS FOR RETURNS
Here is an extract, not a substitute, of the conditions of sale in force on the website www.Tabaccheriatoto13.com.
According to Legislative Decree 21 February 2014, n. 21 - Consumer rights - In implementation of Directive 2011/83/EU on consumer rights, DL n°185 of 22-05-1999, relating to the protection of consumers in matters of distance contracts, the consumer has the right to withdraw from any distance contract, within the term of fourteen calendar days from the date of the order.
This right consists in the right to return the purchased goods to the supplier without specifying the reason, and in the consequent reimbursement of the purchase price, but not of the transport costs and bank charges since the return costs and expenses are borne by the consumer, as established by point 14.3 of the "Tabaccheriatoto13.com terms and conditions of sale".
To exercise the right of withdrawal if you have made a purchase on our site and want to withdraw from the purchase, you will have to follow this simple procedure:
Send a registered letter or certified email with acknowledgment of receipt to Tabaccheria Toto13, via Legnano 3, 20015 Parabiago (MI), within 14 calendar days of receiving the goods, preceded by an email to contact@tabaccheriatoto13.com requesting a return.
Using a courier of your choice, arrange for the product to be shipped carefully packaged in the original packaging and complete with all accessories, instruction manuals and everything originally contained.
Insure the shipment against theft and transport damage and bear the related costs.
The costs of reshipment and insurance are borne by the sender, the return of the product to the Seller takes place under the responsibility and at the expense of the Buyer.
If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss during transport, Tabaccheria Toto13 reserves the right to charge for any damage suffered by deducting it from the sums to be refunded.
If the goods are returned due to an error on our part (wrong shipping or other) the reshipment and insurance costs will be borne by us.
If the Buyer withdraws from the contract, the Seller proceeds to refund the total amount due paid by the Buyer for the product, excluding delivery costs, without undue delay and in any case no later than 14 (fourteen) calendar days from the day in which the Seller was informed of the Buyer's decision to withdraw from the contract.
The refund will be made using the same payment method used by the Buyer for the initial transaction. In any case, the Buyer will not have to bear any additional costs.
The Seller may reserve the right to withhold the refund until it has received the goods.
The Buyer is responsible for the decrease in the value of the product resulting from its handling other than that necessary to establish its nature, characteristics and functioning.
The product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, perfectly functional, accompanied by all accessories and information sheets, with the labels, where present, still attached to the product, as well as perfectly suitable for its intended use.
Exclusion of the right of withdrawal
The Right of Withdrawal is excluded in the cases referred to in the art. 59 of the Consumer Code and in particular in those relating to:
a) the supply of goods whose price is linked to fluctuations in the financial market that the Seller is not able to control and which may occur during the withdrawal period;
b) the supply of goods made to measure or clearly personalized;
c) the supply of goods which risk deteriorating or expiring rapidly;
d) the supply of sealed products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery (for example, cosmetic products); e) the supply of products which, after delivery, are, by their nature, inseparably mixed with other goods;
f) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 (thirty) days and the actual value of which depends on fluctuations on the market which cannot be controlled by the Seller;
g) the supply of sealed audio or video recordings (for example a DVD or music CD) or sealed computer software which has been opened after delivery;
h) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications; i) contracts concluded at a public auction.
In addition to the cases indicated (non-consumer customer and/or customer requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of Products made to measure or clearly personalized;
- order of Products that risk deteriorating or expiring rapidly;
- order of sealed Products that are not suitable for return for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products, including wines, spirits and drinks, as the characteristics and qualities of these types of products are also subject to alteration as a result of inappropriate storage.
Tobacco pipes that have been smoked (even just 1 time, scratched, or with a used mouthpiece) cannot be returned.
Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for products purchased on the Site which can be returned to Tabaccheria Toto13 and put back on the market without danger to the health of consumers (such as accessories for smokers, books, gadgets, kitchen utensils, etc.).
In the event that, under one of the legal hypotheses, the right of withdrawal does not apply.
In cases where the right of withdrawal is excluded, Tabaccheria Toto13 will return the purchased Products to the Customer, charging the shipping costs to the Customer.
The right of withdrawal is completely lost if the returned product is not intact, i.e.: - lack of original packaging - absence of integral elements of the product (accessories, cables, instruction manuals, etc.) - damage to the product for reasons other than transport.
For further information we recommend that you read the terms and conditions of use page which you can find in the footer of the website www.tabaccheriatoto13.com